Ordering
Ordering, payments etc...
We offer Express Checkout options like Shop Pay, PayPal and Google Pay. Alternatively, we accept Visa, Mastercard, American Express, Union Pay, Afterpay and Zip and of course, Sage x Clare Gift cards. We don't offer lay-by however, we do accept After
Do you offer discounts?
Don't we all love a cheeky discount?!. You can sign up to receive our emails here! Not only will you be the first in the know for all things Sage x Clare new product releases, news and promotions, but you will also receive 10% off your first order!.
How do I cancel or change my order?
We are sorry to hear that your order isn't quite right!. Please reach out to our Customer Care Team at [email protected] or via our contact form and we will do our best to pause your order before our warehouse team have it picked, packed and disp
How do I change the shipping address after placing an order?
If you have entered in the incorrect shipping address for your order, please contact our Customer Care Team at [email protected] or via our contact form as soon as possible. We will do our very best to update your details in our system before the
Fraudulent Websites
Unfortunately, there have been several illegitimate ads and a scam website impersonating our brand. These ads are across several social media platforms and are replicating our aesthetic and content to promote a sale that doesn’t exist. We are working
I haven't received my gift card!
Our gift cards are all delivered digitally via email. If you haven't received a gift card you're expecting please ensure you are checking through your junk/spam folder as they can sometimes accidentally land in there!. If you are unable to locate you
Can I reserve items for future purchase?
Unfortunately, we are unable to hold items for future purchase as our system does not allow reservations. We encourage you to purchase desired items as soon as possible, especially since once an item sells out, it may not be restocked. We recommend c
What should I do if I receive an incorrect item in my order?
We are so sorry if you receive an incorrect item in your order! If so, can you please lodge this for our team to assess here. If you are missing an item from your order, please make sure to double-check the packaging as items can occasionally be hidi
Why is my order taking longer than usual to be dispatched?
We understand your eagerness to receive your products! Please note that following sales or collection launches order dispatch may take a bit longer than usual. Rest assured, our small but mighty team is always working diligently to get all orders dis
Can I fast-track my order shipment for a special occasion?
We totally understand wanting to make sure your order arrives for your special occasion! The fastest way to receive your order is to select the express option at checkout. This will ensure that your order is prioritised and shipped via Express Post.
Can gift orders be shipped with special notes and without invoices?
When placing an order intended as a gift, special notes can be included during checkout that our team will lovingly hand write and include in your parcel. We assure you that the invoice will not be included with your gift package, and your personalis