Cushions + Inserts

Lounge + Home

Bath

Dine + Kitchen

Our friendly Customer Care Team are available 9:00am-4pm (local Melbourne, Australia time) Outside of these hours we have our helpful AI Agent, Cee Cee available to try and assist.

Contact our team here and we will be in touch via email during business hours - 9:00am-4pm (local Melbourne, Australia time)

Our friendly Customer Care Team are available via phone Monday- Friday from 9:00am-4pm (local Melbourne, Australia time)

sage-and-clare

Care Guide

Do you offer discounts?

Ordering, payments etc.

How do I cancel or change my order?

I haven't received my gift card!

Ordering

What is your shipping policy?

What is your Return Policy?

What are your return exclusions?

How do I know if my order has been sent?

How to I change my shipping address after placing an order?

What if I discover a fault after the return window has closed?

What happens if my order is returned to sender?

Shipping and Returns

How do I redeem my points?

I am having trouble logging in!

I can't find my loyalty voucher?

I left a review but didn't receive any points?

My voucher isn't working at checkout?

How do I earn birthday points?

Do loyalty points expire?

Can loyalty points be used on sale items?

Whole Lotta Lovers Loyalty

European Flax Bedding

Cotton Bedding

Bedcovers, Tufted Blankets and Velvet Throws

Jacquard Throws + Ribbed Knit Throws

Rug Care

Cushions and Bean Bag Care

Wall Hangings

Towels, Hand Towels and Face Washers

Bath Mat and Towel Care

Cosmetic and Beauty Bags

Bath Robe Care

Resin Care

Apron Care

Tea Towels

Table Cloths + Napkins

Placemats + Coasters

Oven Mitts + Pot Holders

Apparel Sizing

Bedding Size Info

Bedcovers, Coverlet and Blanket Sizing

Sizing Info

Bed Builder

Styling

Styling Assistance

Where can I find my closest stockist or shop in-store?

Do you offer Wholesale or Trade accounts?

Stockists

I didn't receive a shipping label!

I haven't received my refund yet?

I can't see my Wishlist?

I am having trouble resetting my password

Report Issue

I can't find an item online - do you restock?

When is your next collection launching?

FAQs