Our friendly Customer Care Team are available 9:00am-4pm (local Melbourne, Australia time) Outside of these hours we have our helpful Ai Agent, Cee Cee, available to try and assist.

Contact our team here and we will be in touch via email during business hours - 9:00am-4pm (local Melbourne, Australia time)

Our friendly Customer Care Team are available via phone Monday- Friday from 9:00am-4pm (local Melbourne, Australia time)

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Fraudulent Websites

Do you offer discounts?

Ordering, payments etc...

How do I cancel or change my order?

I haven't received my gift card!

Can I reserve items for future purchase?

What should I do if I receive an incorrect item in my order?

Why is my order taking longer than usual to be dispatched?

Can I fast-track my order shipment for a special occasion?

Can gift orders be shipped with special notes and without invoices?

Ordering

What is your Return Policy?

What are your return exclusions?

How do I know if my order has been sent?

How do I change the shipping address after placing an order?

What if I discover a fault after the return window has closed?

What happens if my order is returned to the sender?

Shipping and Returns

How do I redeem my points?

I am having trouble logging in!

I can't find my loyalty voucher?

I left a review but didn't receive any points?

My voucher isn't working at checkout?

How do I earn birthday points?

Do loyalty points expire?

Can loyalty points be used on sale items?

Whole Lotta Lovers Loyalty

European Flax Bedding

Cotton Bedding

Bed Covers, Tufted Blankets and Velvet Throws

Jacquard Throws and Rib Knit Throws

Silk Bedding

Bedroom

Cushions and Inserts

Rug Care

Bean Bag Care

Wall Hangings

Lounge + Home

Towels, Hand Towels + Face Washers

Bath Mat Care

Cosmetic + Beauty Bags

Bath Robe Care

Bath

Resin Care

Apron Care

Tea Towels

Table Cloths + Napkins

Placemats + Coasters

Oven Mitts + Pot Holders

Dine + Kitchen

Care Guide

Apparel Sizing

Bedding Size Info

Bedcovers, Coverlets + Blanket Sizing

Sizing Info

Bed Builder

Styling

Styling Assistance

Where can I find my closest stockist or shop in-store?

Do you offer Wholesale or Trade accounts?

Stockists

I haven't received a return shipping label

I haven't received my refund yet?

I am having trouble viewing my Wishlist...

I'm having trouble resetting my password

Report Issue

I can't find an item online - do you restock?

When is your next collection launching?

Do you offer donations or contributions for fundraising events?

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