What is your Return Policy?Updated 4 months ago

We want to try and make things easy peasy lemon squeezy! 

Change of mind returns:

It’s ok to change your mind. These things happen. We offer refunds (excluding any shipping costs) and gift cards on most full-price items if you decide your latest purchase is just not for you. Below is a list of what we look for in approving a Change of Mind return.

Domestic (Australia only):

1. Returns are accepted within 15 days of the shipping date from our warehouse. Once you submit your return online, please ensure you post your parcel within 14 days or your return request will expire. 
2. We offer FREE returns for Store Credit on most items. If returning large items like rugs, floor cushions and wall hangings, return shipping charges may apply. Customers wanting to return a rug, floor cushion or wall hanging should email us at [email protected] for a return shipping quote. 
3. For Refunds, the cost of Return Shipping for most items is $9. To save you the hassle of buying stamps at the Post Office, we simply deducted this charge from the Refund amount. For larger items like rugs, floor cushions and wall hangings, additional return shipping charges may apply. Please contact us at [email protected] for a return shipping quote. 
4. As always for Change of Mind returns, items must be unwashed, unused and in original packaging with tags intact
5. Please allow 3-5 business days for your return to be processed once it arrives back to our warehouse
6. Refunds will be processed within 3-5 days back to the original method of purchase (credit card, PayPal, etc) but may take a few extra days to be received into your account. Don't forget! Your refund will be less $9 to cover the cost of Return Shipping. 
7. Please note, if your Return arrives in a condition that does not meet our Returns Policy, we will be required to reject your Return. Our Customer Care Team will be in touch if this is the case.
   
   

International:

1. Returns are accepted within 30 days of the shipping date from our warehouse. Once you submit your return online, please ensure you post your parcel within 14 days or your return request will expire. 
2. Please choose carefully as you will need to cover the cost of Return Shipping regardless of whether you are seeking a Refund or Store Credit. All Returns should be addressed to our HQ on Wurundjeri land at

Sage and Clare Returns,

5A/841 Mountain Highway,

Bayswater, 3153,

VIC, Australia.

1. Please allow 3-5 business days for your Return to be processed once it arrives back to our warehouse.
2. Refunds will be processed within 3-5 days back to the original method of purchase (credit card, Paypal, etc) but may take a few extra days to be received into your account.
3. Please note, if your Return arrives in a condition that does not meet our Returns Policy, we will be required to reject your Return. Our Customer Care Team will be in touch if this is the case.

Faulty Return Requests:

We take care to ensure that all items leave our warehouse in great condition, but if you have unfortunately received a faulty or defective item, here's everything you need to know:

1. You can initiate your Return at here and follow the prompt to return your faulty item. Please note, you may be required to upload images of the fault for us to review prior to approving your return.
2. Where we deem the item to be faulty or defective, we will offer either a repair, exchange or refund.
3. Where a product is deemed faulty, we will cover the cost of Return Shipping to our warehouse.
4. When assessing faulty items, we will always act in accordance with Australian Consumer Law.
5. Please allow 3-5 days for your faulty item to be processed once it arrives back to our warehouse
6. Refunds will be processed within 3-5 days back to the original method of purchase (credit card, Paypal, etc) but may take a few extra days to be received into your account.
   
   

Perfectly imperfect handmade features...

As you may know, we heart handmade here at Sage x Clare. Many of the items we sell feature handmade elements crafted by our wonderful artisans and as such, variations and small inconsistencies do exist. This is a natural result of handmade techniques and not considered a product fault. We do our best to call out the handmade nature of our products as much as possible across all our marketing material and product descriptions to help with your shopping experience.

Colour variances...

We take great care to ensure that digital representation of colours match the actual colour of our products however we recognise that screen resolution and settings can impact what you see before you buy. We therefore treat returns relating to colour variance in accordance with our ‘Change of Mind’ policy. You can review our 'Change of Mind' policy above or by clicking here.

The below items are NOT eligible for a return, exchange, gift card or refunds:

1. Gift cards
2. Any marked down item purchased from the Sale page or as part of any other sale event including flash sales like Black Friday or Boxing Day and warehouse sales
3. Any item purchased from a Sage and Clare independent stockist, please contact the store directly if you wish to return.
4. Any item that has been used, slept in, worn or not in original condition with tags intact
5. Any items damaged due to unreasonable wear and tear
6. Twiggagerie range which is custom made to order

Start Your Return Here