Our friendly Customer Care Team are available 9:00am-4pm (local Melbourne, Australia time) Outside of these hours we have our helpful AI Agent, Cee Cee available to try and assist.

Contact our team here and we will be in touch via email during business hours - 9:00am-4pm (local Melbourne, Australia time)

Our friendly Customer Care Team are available via phone Monday- Friday from 9:00am-4pm (local Melbourne, Australia time)

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<div data-block="true" data-editor="ecm0s" data-offset-key="977tu-0-0" id="isPasted"><div data-offset-key="977tu-0-0" style="text-align: center;"><span data-offset-key="977tu-0-0"><span data-text="true" style="color: rgb(109, 110, 113); font-size: 16px;">Our gorgeous apparel will vary in fit due to the many different styles. We would suggest using the size guide below to find your best fit!</span></span></div></div><div data-block="true" data-editor="ecm0s" data-offset-key="9121o-0-0"><div data-offset-key="9121o-0-0" style="text-align: center;"><span data-offset-key="9121o-0-0" style="color: rgb(109, 110, 113); font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="ecm0s" data-offset-key="5v4ii-0-0"><div data-offset-key="5v4ii-0-0" style="text-align: center;"><span data-offset-key="5v4ii-0-0"><span data-text="true" style="color: rgb(109, 110, 113); font-size: 16px;">If you&apos;re in doubt, our best advice is to go for your usual standard size! Some items are designed to be a little oversized and we will let you know in the item description x<p><br></p><img src="https://attachments.gorgias.help/0l9dY2VkE57rZkLp/hc/eynJd7OGga79ERow/2024121522-9f732ed0-fae6-4054-85d3-e049f9fe5266-screenshot%202024-12-16%20at%2009.43.24.png" style="width: 613px;" class="fr-fic fr-dii"></span></span></div></div>

Apparel Sizing

Sizing Info

Do you offer discounts?

Ordering, payments etc.

How do I cancel or change my order?

I haven't received my gift card!

Ordering

What is your shipping policy?

What is your Return Policy?

What are your return exclusions?

How do I know if my order has been sent?

How to I change my shipping address after placing an order?

What if I discover a fault after the return window has closed?

What happens if my order is returned to sender?

Shipping and Returns

How do I redeem my points?

I am having trouble logging in!

I can't find my loyalty voucher?

I left a review but didn't receive any points?

My voucher isn't working at checkout?

How do I earn birthday points?

Do loyalty points expire?

Can loyalty points be used on sale items?

Whole Lotta Lovers Loyalty

European Flax Bedding

Cotton Bedding

Bedcovers, Tufted Blankets and Velvet Throws

Jacquard Throws + Ribbed Knit Throws

Cushions + Inserts

Rug Care

Cushions and Bean Bag Care

Wall Hangings

Lounge + Home

Towels, Hand Towels and Face Washers

Bath Mat and Towel Care

Cosmetic and Beauty Bags

Bath Robe Care

Bath

Resin Care

Apron Care

Tea Towels

Table Cloths + Napkins

Placemats + Coasters

Oven Mitts + Pot Holders

Dine + Kitchen

Care Guide

Bedding Size Info

Bedcovers, Coverlet and Blanket Sizing

Bed Builder

Styling

Styling Assistance

Where can I find my closest stockist or shop in-store?

Do you offer Wholesale or Trade accounts?

Stockists

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Report Issue

I can't find an item online - do you restock?

When is your next collection launching?

FAQs

Apparel SizingUpdated 5 months ago